CRM & Business Platforms
Make Your Business Processes Work Better.
The right platform. The right processes. Better visibility, faster action and less manual work.
- 01Lead
- 02Opportunity
- 03Quote
- 04Customer
- 05Service
- CRM
- Sales
- Service
- Finance
- Projects
- Analytics
- Automation
Bonfring helps businesses choose, implement, customise and connect the platforms they rely on to manage customers and run important business processes.
Businesses of all sizes trust us to make their business systems work better.
- Since 2012
- Since2012
- Technology professionals
- 70+Technology professionals
- Projects delivered
- 500+Projects delivered
- Countries served
- 13+Countries served
The Challenge
When the business grows, the process gets complicated.
As your business grows, customer information, processes and teams can become harder to manage. Important opportunities get missed, information gets scattered and you spend more time on manual work.
Leads getting missed
Follow-ups depend too much on individual people.
Customer information spread everywhere
Different teams work with different versions of the truth.
Too much manual work
People spend time moving information between systems.
Limited visibility
You know activity is happening, but cannot easily see the full picture.
Reports take too much effort
Getting a simple answer requires spreadsheets and manual work.
Your current platform no longer fits
The business has changed, but the system has not.
Your business should not have to work around its systems.
The right platforms and processes can give you better visibility, less manual work and a smoother lead to customer flow.
Your Goals
Start With What Needs To Work Better.
Every business is different. Here are some common areas we help businesses improve.
- 01Manage leads better
- 02Respond to customers faster
- 03Create and track quotes
- 04Improve sales visibility
- 05Bring customer information together
- 06Automate repetitive processes
- 07Connect different applications
- 08Build better dashboards
- 09Improve reporting and decision making
- 10Replace or improve an existing system
The platform comes after the business need.
The Bigger Picture
More Than CRM.
A CRM can manage the customer journey. But businesses depend on many other applications to operate. We help you connect the right platforms to run your customer and business processes.
See how it fits together →CRM
- Leads
- Opportunities
- Customers
- Relationships
Sales Operations
- Quotes
- Follow-ups
- Pipeline
- Approvals
Customer Service
- Requests
- Tickets
- Response
- Resolution
Business Applications
- Processes
- Workflows
- Projects
- Operations
Integration
Connect your systems and applications
Workflow Automation
Reduce repetitive work. Keep processes moving.
Analytics & Reporting
Dashboards, insights and business visibility
Our Approach
From Choosing The Platform To Making It Work.
Not every business needs a new system. Sometimes you need to configure what you already have. We help you work out what makes sense for your business.
- 01
Understand
- Your business
- People
- Objectives
- 02
Recommend
- The right approach
- Platform options
- 03
Configure
- Set up the platform
- Support your processes
- 04
Customise
- Extend it where standard features are not enough
- 05
Integrate
- Connect with other systems
- Move information around
- 06
Automate
- Remove unnecessary manual steps
- 07
Analyse
- Create useful visibility and reporting
Improve
- Keep making the system work better as the business changes
Platform Neutral
We Don’t Start With A Product.
We start with your business. You may already have a platform. You may be comparing options. Our role is to understand what you are trying to achieve and help you determine the right way forward.
- 01Your Business Need
- 02Your Processes
- 03Your Requirements
- 04Platform Options
- 05The Right Approach
Our expertise spans multiple platforms. Our recommendation is not tied to one of them.
Our Platform Expertise
Experience Across Leading Business Platforms.
These are some of the platforms we work with. They are not products we push, but part of our broader capability to help you find the right solution.
- ZohoZoho, business applications and connected processes
- SalesforceCRM and customer operations
- ZendeskCustomer service and support
- Monday.comWork management and business workflows
- MuleSoftIntegration and connectivity
Integrations & Customisation
Your Business Doesn’t Run On One System.
Your CRM may need to work with finance, customer service, marketing or other business applications. We help connect the pieces so your people do not have to.
Integration
Connect systems and move information where it needs to go.
Customisation
Adapt platforms to the way your business actually works.
Automation
Reduce repetitive steps and keep information moving.
Questions people ask
We recommend on fit, not on which vendor we prefer.